Enabler Portal privacy
Legal Hub version 1.0.0. Last updated: 4 October 2026.
The Enabler Portal is Atomrock's channel partner service platform for Enablers and partners. This section also covers applications to join the Atomrock Enabler and Partner program, including the certificates and other documents you can upload with the Apply form, and the people that applicants name as references. The program is offered in the United States only. This section does not cover end-user CCTV content: the Portal handles business contact and account data, not that content.
What we collect #
- Business contact details (name, work email, phone, company, role).
- Partner or Enabler account credentials and profile data.
- Deal registration, pipeline, training or program data you submit.
- Usage logs for the Portal (login, pages accessed) for security and operations.
- If you apply to the program: your application answers; credential details you choose to give us (licenses, registrations, permits, insurance, bonds, certifications and training, years in business, service areas, languages and team size); documents you choose to upload, described in the next section; and the name, business and contact details of each reference you name and the project concerned.
- Basic details of each file you upload, such as its name, type, size and the time it arrived.
- Our review records, including our notes, the results of our checks, and what we learn from licensing bodies, public registers, insurers, bonding companies, certifying bodies and references.
The Enabler Portal is not a repository for end-customer CCTV video. Do not upload end-user surveillance content to the Portal unless a specific feature expressly requires it and is documented.
If you give us information about another person, you confirm that you are allowed to do so and, for a reference, that the person has agreed that we may contact them.
Documents you upload #
Step 1 of the Apply form lets you upload up to 5 files. Each file must be a PDF, JPG or PNG, each file can be up to 5 MB, and all files together can be up to 15 MB. Typical files are a copy of a license or registration, a certificate of insurance, a bond, or a training or manufacturer certificate. Uploading is your choice.
A certificate can contain personal information. Depending on the document, it may show the name of an owner, license holder or employee; a business or home address; a signature; a phone number or email address; license, registration, policy, bond and certificate numbers; and dates. Some documents also show a photo or a date of birth.
Please do not upload any of the following:
- Government identification, such as a driver's license, passport or other ID card.
- Social Security numbers, tax numbers or other tax identifiers.
- Bank account, payment card or other payment details.
- Customer data, such as the names, addresses or account details of your customers, or video or images of their sites.
If a document shows any of these, cover or remove that information before you upload it, or send a different copy. If we find that a file contains them, we may delete the file and ask you for another.
When you submit the Apply form, Atomrock program staff receive your application. The files you upload are kept in Atomrock's secure systems for the periods set out in How long we keep it. While we process an upload, our systems may hold a temporary copy of a file, and we delete any temporary copy within one business day.
How we use information #
We use this information to operate the channel relationship and Portal features; to communicate about programs, deals, enablement and support; to secure the Portal and prevent abuse; to analyze Portal usage to improve the partner experience; to review applications and verify credentials and what you tell us; to contact you and your references; to decide whether to accept an application; to publish a directory listing after acceptance, as described below; to detect and prevent fraud and misrepresentation; to keep business records; to comply with law; and to establish, exercise or defend legal claims.
We use the documents you upload only to review your application, to check your credentials, and to keep a record of what we were shown. We do not use them for marketing, and we do not publish them.
Who can see your information #
Your application, your uploaded documents and the details of your references are for Atomrock internal use only. Access is limited to Atomrock personnel who handle the program. We do not show them to other Enablers or Partners, to customers or to the public, apart from the checks and disclosures described below. Deal-related data in the Portal may be shared with relevant Atomrock commercial teams; this does not include applications or uploaded documents.
To check what you tell us, we may contact licensing bodies, issuers, insurers, bonding companies, certifying bodies and the references you name, and we share only what is needed for the check. We may disclose information where law or legal process requires it, to protect rights, property or safety, or in connection with a financing, merger or sale of our business.
We do not sell Enabler or Partner personal information. We do not publish your credential details, uploaded documents or references, or any license, policy or certificate number, except a license or registration number that the law requires to appear with a company name in advertising.
Service providers #
We use service providers to host our website and the Portal and to run our email and other business systems. They handle information for us as part of those services.
Directory listing #
Submitting an application does not list you anywhere. If we accept your application, we show your company name, logo and website link, and the other items we list in our written acceptance (such as your program status, types of credential, service area and languages), in our public directory only after you have signed an agreement with us and we have confirmed the listing to you in writing. Where the law requires a license or registration number to appear with a company name in advertising, we may show that number. You can ask us to remove your listing at any time.
A directory listing is not a verification guarantee, an endorsement or a promise about anyone's work. We may check some of what applicants tell us, but we do not guarantee that any check is complete, or that any license, insurance or other credential is valid, current or accurate. Atomrock does not arrange or perform installation, and is not a party to any agreement between an end user and a listed company for installation or other work.
References #
We contact a reference only about the project named, and only when the applicant has told us that the reference agreed. We use a reference's details only for the review. We delete or redact them when the review closes, whatever the outcome, and no later than 180 days after our last activity on the application. A reference who does not want to be contacted, or who wants their details deleted, can email privacy@atomrock.com.
Security #
We limit access to application files to Atomrock personnel who handle the program, and we apply access controls and reasonable administrative and technical measures to the Portal and to the systems where application files are kept. Enablers must protect their credentials and limit access to authorized personnel.
Copies of an application may be sent to program staff by email, and plain email is not guaranteed to be encrypted in transit. Please send only what we ask for, and follow the list above of what not to upload. No method of storage or transmission is completely secure.
How long we keep it #
- While you are accepted: we keep your application record, the files you upload, and the license, policy, certificate and identification numbers printed on them, for as long as your application is accepted and you stay in the program.
- After a denial, or when you leave or are removed: if we deny your application, or you leave the program or we remove you, we delete the application record and the uploaded files 180 days later. If you withdraw your application, or an acceptance lapses because the agreement is not signed in time, we treat it in the same way as a denial.
- Applications still under review: we keep an application while we review it. If an application has had no activity for 1 year, we treat it as denied, and the 180 days run from that date.
- Copies sent to program staff: copies of an application or its files that were sent to program staff are deleted on the same schedule.
- Temporary upload copies: any temporary copy of an uploaded file that our systems make while processing an upload is deleted within one business day after it arrives. This includes files that were uploaded but never submitted with an application.
- Reference details: deleted or redacted when our review closes, whatever the outcome, and no later than 180 days after our last activity on the application.
- Account and program records after you sign: we keep your company's account, agreement, verification and listing records while the agreement is in effect and for 1 year after it ends. This does not extend how long we keep your application record and uploaded files, which follow the schedule above.
- Deletion record: we keep a short record that a deletion took place, with its date, but not the content that was deleted.
- Longer, where needed: we may keep information longer where we need it to comply with law, respond to legal process, handle a dispute or claim, investigate fraud or misrepresentation, or enforce an agreement, and only for as long as that need lasts.
Backups. When we delete a file or a record, a deleted copy may stay for a limited time in routine backups until it is overwritten or ages out. We keep backups only for a limited time. We do not put deleted files back into use: if we ever restore a system from a backup, we first repeat the deletions that were already due, so that a file we purged does not come back.
Your rights #
You can ask us for a copy of, a correction to, or the deletion of the personal information we hold about you from the Portal or the program, or opt out of marketing. Email privacy@atomrock.com or write to Atomrock, LLC, Attn: Legal, 1510 140th Ave NE, Suite 201, Bellevue, WA 98005, USA. We respond within 45 days, and we may first need to confirm who you are. If you ask us to delete an application that we have not accepted, we treat it as withdrawn and delete the application, its uploaded files and the copies sent to program staff, apart from anything we must keep as described above. We may keep information we need to comply with law, resolve disputes, prevent fraud or enforce our agreements.
International transfers #
Portal and program data is processed in the United States by default unless a residency option or Order states otherwise.
Children #
The Enabler Portal is for business users and is not directed to individuals under 16.
Changes #
We may update this section. We will change the date at the top of the page when we do, and, where appropriate, we will give notice to Enabler contacts. If we make a material change to how we use information we have already collected from you, we will give you notice before the change applies to that information.
Contact #
privacy@atomrock.com. Mail: Atomrock, LLC, Attn: Legal, 1510 140th Ave NE, Suite 201, Bellevue, WA 98005, USA. Channel and Enabler Agreement: see Product Agreements.