Website privacy

Applies to www.atomrock.com and related marketing or informational pages we operate.

What we collect

• Contact and inquiry information you submit (name, email, company, message content).
• Technical data typical of web use (IP address, browser type, device type, pages viewed, referring URL), including via cookies and similar technologies. See our Cookie Policy.
• Analytics data from Google Analytics when enabled.
• If you use our optional AI voice assistant: call audio and related session data as described below.

Optional AI voice assistant

We may offer an optional AI voice assistant on the website. It is provided by SpaceX AI’s Grok (vendor: SpaceX AI / Grok). We obtain consent when you start a call. Use is optional. Do not share sensitive personal information you do not want processed for that session.

How we use information

• Respond to inquiries and provide information about our products.
• Operate, secure, and improve the website.
• Measure traffic and engagement (analytics).
• Send marketing communications only where permitted and with an opt-out available.
• Comply with law and enforce our terms.

Sharing

We may share website-related personal information with service providers who assist us (hosting, analytics, email, voice assistant), under appropriate contractual limits. We may disclose information if required by law or to protect rights and safety. We do not sell personal information as that term is commonly understood under US state privacy laws. If we engage in “sharing” for cross-context behavioral advertising, we will disclose that and provide opt-out mechanisms as required.

Security

We use reasonable administrative, technical, and organizational measures appropriate to the nature of website data. No method of transmission or storage is fully secure.

Retention

Inquiry records are retained as needed to respond and for legitimate business records. Where Atomrock controls retention of analytics and cookie-related data, that data is retained for one hundred eighty (180) days (see Cookie Policy). Necessary cookies may last for the session or as required for security.

Your rights

Depending on your location, you may have rights to access, correct, delete, or restrict use of your personal information, and to opt out of marketing. To exercise rights or opt out of marketing, email privacy@atomrock.com.

International transfers

We are based in the United States. If you access our website from outside the US, information may be processed in the United States and other countries where we or our providers operate. Those countries may have different data protection laws than your own.

Children

Our website and products are not directed to individuals under 16. We do not knowingly collect personal information from children under 16. If you believe we have collected such information, contact privacy@atomrock.com so we can delete it.

Changes

We may update this Privacy Policy. We will post the updated version with a revised “Last updated” date. Material changes may be highlighted on the website or communicated by other reasonable means.

Contact

privacy@atomrock.com

Atomrock DeviceScope privacy

Atomrock DeviceScope is a free LAN discovery tool. Discovery and related processing run locally on your device.

What we collect

Atomrock DeviceScope is designed so that Atomrock does not collect device diagnostics, IP addresses, network inventory, or usage telemetry from the application for Atomrock’s own analytics or product improvement.

• Local processing: Discovery results, credentials you enter, and related data remain on the device under your control.
• Optional OUI vendor list: If you choose to download an IEEE OUI vendor list, that download is initiated by you. Atomrock does not use that action as a telemetry channel beyond what is technically required to serve the requested file.
• Purchase / support channels: If you contact us for support or licensing outside the app, we process the contact information you provide (e.g., email).

How we use information

For Atomrock DeviceScope itself, Atomrock does not receive ongoing app telemetry to “use.” Support and website inquiries are used to respond and improve support quality. Optional download requests are used only to deliver the requested vendor list.

Sharing

We do not share Atomrock DeviceScope discovery data with third parties because we do not receive that data from the app. Support communications may be handled by Atomrock personnel and standard business tools.

Security

Credentials and discovery data stay on your device. You are responsible for securing the device and any credentials stored locally. Protect access to the device running Atomrock DeviceScope.

Retention

Local data retention is controlled by you on the device. Atomrock does not retain DeviceScope discovery datasets from the app. Support emails are retained per our ordinary business records practices.

Your rights

Because Atomrock does not hold DeviceScope discovery data, access and deletion for that data are performed locally by you. For support or account-related personal information we hold, email privacy@atomrock.com to request access, deletion, or marketing opt-out.

International transfers

Local processing remains on your device. If you contact us, information you send may be processed in the United States (our default).

Children

Atomrock DeviceScope is not directed to individuals under 16. We do not knowingly collect personal information from children under 16.

Changes

We may update this section. Material changes will be reflected in the posted Privacy Policy date and, where appropriate, in product documentation.

Contact

privacy@atomrock.com. License terms: see the Atomrock DeviceScope EULA, a separate agreement.

AtomView privacy

AtomView is Atomrock’s mobile application. Biometric unlock, when used, is handled by the phone’s operating system, not by Atomrock.

What we collect

• Account or login credentials you use to access connected services (as configured for your deployment).
• App configuration and connection settings you provide (e.g., server addresses), stored as needed for the app to function.
• Device permissions you grant (e.g., network access) as required for core features.
• Crash or diagnostic data: crash reporting is ON by default. Crash and diagnostic data are sent via Google or Apple platform services (not Atomrock’s own crash backend), subject to those platforms’ terms and settings.
• Not collected by Atomrock: face templates, fingerprint templates, or other biometric identifiers from OS unlock.

How we use information

• Authenticate you to services you configure and operate the app’s features.
• Maintain session and connection settings on device or with the backend you connect to (e.g., AtomCloud), as applicable.
• Improve stability using crash/diagnostic reporting (ON by default via Google or Apple platform services).
• Respond to support requests you send us.

Sharing

Video or operational content you view through AtomView is processed according to the backend or customer system you connect to (for example, AtomCloud under the customer’s control). Atomrock does not receive OS biometric templates. App-store platforms (Apple, Google, Microsoft) may process account and download data under their own policies.

Security

We design AtomView to use platform security features, including optional OS biometric unlock for local app access. Protect your device passcode and accounts. Use strong credentials for connected services.

Retention

Local app data remains until you clear app data or uninstall. For Atomrock server-side processing related to AtomView, unused mobile-related data is retained for one hundred eighty (180) days. Server-side retention for connected cloud services (for example AtomCloud video/events) is governed by that service’s terms, the Privacy Policy section for AtomCloud, and the license/SKU enabled on each device. Processing and residency use the residency option (customer/deployment choice) where offered; default operations are in the United States where no option is selected.

Your rights

Request access or deletion of personal information Atomrock holds about you by emailing privacy@atomrock.com. Opt out of marketing the same way. For data held solely by a customer (controller) of a connected system, contact that customer.

International transfers

Default operating / processing environment for Atomrock-operated services is the United States unless a residency option or Order states otherwise. Where a residency option is offered, processing follows the customer/deployment selection.

Children

AtomView is not directed to individuals under 16. We do not knowingly collect personal information from children under 16.

Changes

We may update this section when the app or our practices change. Check the Privacy Policy “Last updated” date and in-app or store notices where provided.

Contact

privacy@atomrock.com. Mobile app license terms: see Product Agreements, AtomView End-User License Agreement.

AtomCloud Management System privacy

AtomCloud Management System is Atomrock’s Cloud Surveillance and AI service platform. The customer is typically the controller of site video and operational personal data. Atomrock processes that data to provide the service.

Roles

• Customer (typically controller): Determines purposes of processing for site video, alarms, user accounts at the customer’s sites, and related operational personal data.
• Atomrock (processor / service provider): Processes such data on the customer’s instructions to deliver AtomCloud, subject to the SaaS Terms and Data Processing Agreement (DPA) when executed.

What we collect / process

• Customer account and administrator contact data (name, email, role, billing contacts as applicable).
• End-user accounts provisioned by the customer within AtomCloud.
• Site video, events, and operational metadata uploaded or streamed to the service as configured by the customer.
• Service logs, security logs, and usage metrics needed to operate, secure, and support the SaaS.
• Support tickets and communications.

How we use information

• Provide, maintain, and secure the AtomCloud service.
• Authenticate users and enforce access controls set by the customer.
• Provide support and service communications.
• Improve reliability and security of the platform (aggregated or de-identified where appropriate).
• Comply with law and contractual obligations.

Sharing and subprocessors

We use infrastructure and service providers (subprocessors) to host and operate AtomCloud. Subprocessors include Amazon AWS. Additional subprocessors may be used under appropriate contractual limits. The current list of subprocessors and the notice process for changes are described in the AtomCloud SaaS Terms and the AtomCloud Data Processing Agreement.

We do not sell customer site video. Disclosure may occur if required by law, or to protect rights and safety, consistent with the customer contract and applicable law.

Data residency

Default operating / processing environment is the United States. Where a residency option is offered, processing follows the customer/deployment selection or Order. Our primary ingest and hosting region is Oregon, United States.

Security

We implement administrative, technical, and organizational measures appropriate to a B2B video/operations SaaS, including access controls, encryption in transit, and monitoring. Customer responsibilities include account hygiene, endpoint security, and correct configuration of roles and retention where the product allows.

Retention

There is no default AtomCloud video or event retention period in this Privacy Policy. Retention of video and events follows the license/SKU enabled on each device. Account and billing records are retained as needed for contract and legal compliance. Upon contract end, deletion or return follows the SaaS Terms / DPA.

Your rights

End users of a customer deployment should generally contact their organization (the controller) for access or deletion of site video and operational data. Individuals may contact privacy@atomrock.com regarding personal information Atomrock holds as a business (e.g., prospect or admin contacts) and to opt out of marketing.

International transfers

Atomrock’s default operating / processing environment is the United States unless a residency option or Order states otherwise.

Children

AtomCloud is a B2B service not directed to individuals under 16. We do not knowingly collect personal information from children under 16 as end users of our commercial offering.

Changes

We may update this section and related contractual documents. Material changes to processing will be handled per the customer agreement and applicable notice requirements.

Contact

privacy@atomrock.com. SaaS Terms and DPA: see Product Agreements, AtomCloud SaaS Terms and AtomCloud Data Processing Agreement.

Enabler Portal privacy

The Enabler Portal is Atomrock's channel partner service platform for Enablers and partners. This section also covers applications to join the Atomrock Enabler and Partner program, including the certificates and other documents you can upload with the Apply form, and the people that applicants name as references. The program is offered in the United States only. This section does not cover end-user CCTV content: the Portal handles business contact and account data, not that content.

What we collect

• Business contact details (name, work email, phone, company, role).
• Partner or Enabler account credentials and profile data.
• Deal registration, pipeline, training or program data you submit.
• Usage logs for the Portal (login, pages accessed) for security and operations.
• If you apply to the program: your application answers; credential details you choose to give us (licenses, registrations, permits, insurance, bonds, certifications and training, years in business, service areas, languages and team size); documents you choose to upload, described in the next section; and the name, business and contact details of each reference you name and the project concerned.
• Basic details of each file you upload, such as its name, type, size and the time it arrived.
• Our review records, including our notes, the results of our checks, and what we learn from licensing bodies, public registers, insurers, bonding companies, certifying bodies and references.

The Enabler Portal is not a repository for end-customer CCTV video. Do not upload end-user surveillance content to the Portal unless a specific feature expressly requires it and is documented.

If you give us information about another person, you confirm that you are allowed to do so and, for a reference, that the person has agreed that we may contact them.

Documents you upload

Step 1 of the Apply form lets you upload up to 5 files. Each file must be a PDF, JPG or PNG, each file can be up to 5 MB, and all files together can be up to 15 MB. Typical files are a copy of a license or registration, a certificate of insurance, a bond, or a training or manufacturer certificate. Uploading is your choice.

A certificate can contain personal information. Depending on the document, it may show the name of an owner, license holder or employee; a business or home address; a signature; a phone number or email address; license, registration, policy, bond and certificate numbers; and dates. Some documents also show a photo or a date of birth.

Please do not upload any of the following:

• Government identification, such as a driver's license, passport or other ID card.
• Social Security numbers, tax numbers or other tax identifiers.
• Bank account, payment card or other payment details.
• Customer data, such as the names, addresses or account details of your customers, or video or images of their sites.

If a document shows any of these, cover or remove that information before you upload it, or send a different copy. If we find that a file contains them, we may delete the file and ask you for another.

When you submit the Apply form, Atomrock program staff receive your application. The files you upload are kept in Atomrock's secure systems for the periods set out in How long we keep it. While we process an upload, our systems may hold a temporary copy of a file, and we delete any temporary copy within one business day.

How we use information

We use this information to operate the channel relationship and Portal features; to communicate about programs, deals, enablement and support; to secure the Portal and prevent abuse; to analyze Portal usage to improve the partner experience; to review applications and verify credentials and what you tell us; to contact you and your references; to decide whether to accept an application; to publish a directory listing after acceptance, as described below; to detect and prevent fraud and misrepresentation; to keep business records; to comply with law; and to establish, exercise or defend legal claims.

We use the documents you upload only to review your application, to check your credentials, and to keep a record of what we were shown. We do not use them for marketing, and we do not publish them.

Who can see your information

Your application, your uploaded documents and the details of your references are for Atomrock internal use only. Access is limited to Atomrock personnel who handle the program. We do not show them to other Enablers or Partners, to customers or to the public, apart from the checks and disclosures described below. Deal-related data in the Portal may be shared with relevant Atomrock commercial teams; this does not include applications or uploaded documents.

To check what you tell us, we may contact licensing bodies, issuers, insurers, bonding companies, certifying bodies and the references you name, and we share only what is needed for the check. We may disclose information where law or legal process requires it, to protect rights, property or safety, or in connection with a financing, merger or sale of our business.

We do not sell Enabler or Partner personal information. We do not publish your credential details, uploaded documents or references, or any license, policy or certificate number, except a license or registration number that the law requires to appear with a company name in advertising.

Service providers

We use service providers to host our website and the Portal and to run our email and other business systems. They handle information for us as part of those services.

Directory listing

Submitting an application does not list you anywhere. If we accept your application, we show your company name, logo and website link, and the other items we list in our written acceptance (such as your program status, types of credential, service area and languages), in our public directory only after you have signed an agreement with us and we have confirmed the listing to you in writing. Where the law requires a license or registration number to appear with a company name in advertising, we may show that number. You can ask us to remove your listing at any time.

A directory listing is not a verification guarantee, an endorsement or a promise about anyone's work. We may check some of what applicants tell us, but we do not guarantee that any check is complete, or that any license, insurance or other credential is valid, current or accurate. Atomrock does not arrange or perform installation, and is not a party to any agreement between an end user and a listed company for installation or other work.

References

We contact a reference only about the project named, and only when the applicant has told us that the reference agreed. We use a reference's details only for the review. We delete or redact them when the review closes, whatever the outcome, and no later than 180 days after our last activity on the application. A reference who does not want to be contacted, or who wants their details deleted, can email privacy@atomrock.com.

Security

We limit access to application files to Atomrock personnel who handle the program, and we apply access controls and reasonable administrative and technical measures to the Portal and to the systems where application files are kept. Enablers must protect their credentials and limit access to authorized personnel.

Copies of an application may be sent to program staff by email, and plain email is not guaranteed to be encrypted in transit. Please send only what we ask for, and follow the list above of what not to upload. No method of storage or transmission is completely secure.

How long we keep it

• While you are accepted: we keep your application record, the files you upload, and the license, policy, certificate and identification numbers printed on them, for as long as your application is accepted and you stay in the program.
• After a denial, or when you leave or are removed: if we deny your application, or you leave the program or we remove you, we delete the application record and the uploaded files 180 days later. If you withdraw your application, or an acceptance lapses because the agreement is not signed in time, we treat it in the same way as a denial.
• Applications still under review: we keep an application while we review it. If an application has had no activity for 1 year, we treat it as denied, and the 180 days run from that date.
• Copies sent to program staff: copies of an application or its files that were sent to program staff are deleted on the same schedule.
• Temporary upload copies: any temporary copy of an uploaded file that our systems make while processing an upload is deleted within one business day after it arrives. This includes files that were uploaded but never submitted with an application.
• Reference details: deleted or redacted when our review closes, whatever the outcome, and no later than 180 days after our last activity on the application.
• Account and program records after you sign: we keep your company's account, agreement, verification and listing records while the agreement is in effect and for 1 year after it ends. This does not extend how long we keep your application record and uploaded files, which follow the schedule above.
• Deletion record: we keep a short record that a deletion took place, with its date, but not the content that was deleted.
• Longer, where needed: we may keep information longer where we need it to comply with law, respond to legal process, handle a dispute or claim, investigate fraud or misrepresentation, or enforce an agreement, and only for as long as that need lasts.

Backups. When we delete a file or a record, a deleted copy may stay for a limited time in routine backups until it is overwritten or ages out. We keep backups only for a limited time. We do not put deleted files back into use: if we ever restore a system from a backup, we first repeat the deletions that were already due, so that a file we purged does not come back.

Your rights

You can ask us for a copy of, a correction to, or the deletion of the personal information we hold about you from the Portal or the program, or opt out of marketing. Email privacy@atomrock.com or write to Atomrock, LLC, Attn: Legal, 1510 140th Ave NE, Suite 201, Bellevue, WA 98005, USA. We respond within 45 days, and we may first need to confirm who you are. If you ask us to delete an application that we have not accepted, we treat it as withdrawn and delete the application, its uploaded files and the copies sent to program staff, apart from anything we must keep as described above. We may keep information we need to comply with law, resolve disputes, prevent fraud or enforce our agreements.

International transfers

Portal and program data is processed in the United States by default unless a residency option or Order states otherwise.

Children

The Enabler Portal is for business users and is not directed to individuals under 16.

Changes

We may update this section. We will change the date at the top of the page when we do, and, where appropriate, we will give notice to Enabler contacts. If we make a material change to how we use information we have already collected from you, we will give you notice before the change applies to that information.

Contact

privacy@atomrock.com. Mail: Atomrock, LLC, Attn: Legal, 1510 140th Ave NE, Suite 201, Bellevue, WA 98005, USA. Channel and Enabler Agreement: see Product Agreements.

This section is also available as its own page: Enabler Portal privacy.

Cookie Policy

This Cookie Policy applies to www.atomrock.com and the AtomCloud web UI at cloud.atomrock.com (and related Atomrock web properties). It does not apply to Atomrock DeviceScope, which does not use website cookies.

What are cookies?

Cookies are small text files stored on your device when you visit a website. Similar technologies include local storage and pixels. We use them to operate the site, remember preferences, and understand usage.

Categories we use

• Essential. Required for core site or cloud UI functions: security, load balancing, session continuity, consent storage. Examples: session cookies, CSRF tokens, authentication cookies for logged-in cloud.atomrock.com users.
• Analytics. Help us understand traffic and page performance. We may use Google Analytics on the marketing website. Examples: Google Analytics cookies (where enabled).
• Functionality. Remember choices such as language or UI preferences to improve experience. Examples: preference cookies.
• Marketing. Measure campaigns or personalize marketing where used. Not all Atomrock pages deploy marketing cookies. Where deployed, campaign and ad measurement may include tools such as Google Analytics. Atomrock enables campaign tags only when used and will reflect material tags in this Cookie Policy when live.

Retention

Where Atomrock controls retention of analytics and cookie-related data, that data is retained for one hundred eighty (180) days. Necessary cookies may last for the session or as required for security. Third-party tools (for example Google Analytics) may apply their own retention settings consistent with this period where Atomrock configures them.

How to disable cookies

• Use your browser settings to block or delete cookies. Blocking essential cookies may break login or form features on cloud.atomrock.com.
• For Google Analytics, you may use Google’s browser opt-out tools or industry opt-out mechanisms where available.
• Where we present a cookie banner or preference center, use those controls to manage non-essential cookies.

Atomrock DeviceScope note

Atomrock DeviceScope is a LAN discovery tool. It does not rely on www.atomrock.com cookies for its local discovery features. Do not treat this Cookie Policy as describing Atomrock DeviceScope behavior.

Contact

Questions: privacy@atomrock.com.

Atomrock DeviceScope EULA

The Atomrock DeviceScope end-user license agreement is published on its own page: Atomrock DeviceScope EULA.

AtomView End-User License Agreement

License for the AtomView mobile application (iOS / Android / other platforms Atomrock makes available). Licensor: Atomrock, LLC, a Washington limited liability company.

AtomCloud SaaS Terms

Master terms for AtomCloud Management System, the Cloud Surveillance and AI service platform. Order Forms control SKUs, fees, and term. Hosted license, not software sale. Hardware separate.

AtomCloud Data Processing Agreement

The Privacy Policy is not a substitute for this DPA.

Roles: Customer = controller (US “business”); Atomrock = processor / service provider for site video and related Customer Data in AtomCloud.

Enabler Portal EULA

License to use Atomrock’s Channel partner service platform for partner account management and related B2B channel functions. Not an end-user CCTV repository.

Atomrock Enabler Agreement (Program Appointment)

This is the general program agreement to be an Enabler. It is not a per-partner commercial deal sheet.

Appointment as Atomrock Enabler: portal access, Atomrock DeviceScope redistribution eligibility, brand use, compliance, termination. Commercial terms (territory exclusivity, discounts, residuals, specific deals) are only in separate signed instruments.